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Title
Text copied to clipboard!Clinic Receptionist
Description
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We are looking for a professional and friendly Clinic Receptionist to join our healthcare team. As the first point of contact for patients and visitors, the Clinic Receptionist plays a vital role in creating a welcoming and efficient environment. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced medical setting.
The Clinic Receptionist will be responsible for greeting patients, scheduling appointments, managing patient records, and handling administrative tasks. You will work closely with doctors, nurses, and other healthcare professionals to ensure smooth clinic operations and a positive patient experience. The ideal candidate will have prior experience in a medical or customer service setting, be proficient with office software, and demonstrate a compassionate and professional demeanor.
Key duties include answering phone calls, verifying insurance information, collecting co-pays, and maintaining confidentiality of patient information in compliance with HIPAA regulations. You will also be expected to manage the waiting area, assist with patient check-in and check-out procedures, and coordinate with other departments as needed.
This role is essential to the daily operations of the clinic and requires someone who is organized, dependable, and capable of handling sensitive information with discretion. If you are passionate about helping others and thrive in a collaborative environment, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Greet and check in patients upon arrival
- Answer and direct incoming phone calls
- Schedule and confirm patient appointments
- Verify insurance and collect co-pays
- Maintain and update patient records
- Assist with patient check-out and follow-up appointments
- Ensure the waiting area is clean and organized
- Handle administrative tasks such as filing and data entry
- Communicate effectively with medical staff
- Maintain patient confidentiality at all times
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a medical or customer service role
- Strong communication and interpersonal skills
- Proficiency with office software and scheduling systems
- Ability to multitask and work in a fast-paced environment
- Knowledge of medical terminology is a plus
- Familiarity with HIPAA regulations
- Excellent organizational skills
- Professional appearance and demeanor
- Dependable and punctual
Potential interview questions
Text copied to clipboard!- Do you have experience working in a medical office?
- Are you familiar with HIPAA regulations?
- What scheduling software have you used before?
- How do you handle a difficult or upset patient?
- Can you describe your multitasking abilities?
- Are you comfortable handling confidential information?
- What is your typing speed?
- How do you prioritize tasks during busy hours?
- Do you have experience verifying insurance information?
- Are you available to work evenings or weekends if needed?
